Head Spa Policies
Credit Card Deposit
A 50% deposit is required upon reservation. Heavenly Head Spa has a 24-hour cancelation policy. If you need to make any changes to a scheduled appointment - whether cancelling, rescheduling, or changing what was booked, we kindly ask that you give us at least 24hr notice and we would be more than happy to refund the deposit.
Tardiness
Please note that Heavenly Head Spa cannot guarantee service for any customer that arrives more than 15 minutes late. We may try to provide a shortened session if possible. If a service can’t be accommodated to customer that is more than 15 minutes late, the customer will be considered a no-show.
No Show
If a customer fails to show up to an appointment without any prior notice, Heavenly Head Spa will charge 50% of the intended service fee. We do provide automatic reminder communication with the opportunity to cancel or reschedule within an appropriate time frame.
Payment & Gratuity
Heavenly Head Spa accepts both cash and credit for payment. We do not accept checks or any other forms of payment outside of USD cash or credit. Please note that there is a small card processing fee. We kindly ask that any gratuity be made in cash or Venmo.
Product Refunds
All products are final sale. Products cannot be returned for exchange, credit, or refund. If a product is damaged or broken, please notify Heavenly Head Spa as soon as possible.
Intake Waiver
Intake Waiver: Please ensure that you fill out the new client intake waiver that is emailed to you at the time of booking, prior to your appointment. It is imperative that we are aware of allergies or other concerns prior to your appointment so we can best prepare.